Thank you for your visit.

Welcome at Hotel Merkur

We are delighted to welcome you in our Home. We will do everything that your visit in the beautiful city of Baden-Baden remains in your best memory. 

The following informations will help you to feel " just like home ".
If you have further questions, we are available for you at all times.
.
The well-being our guests is our goal on daily basis.
Satisfied guests are our greatest wage and the best advertising.         


With this being said we give every day our best to make your visit as comfortable as possible. 
          

In case something was not to your satisfaction, you can contact me personaly.
Please ask in this case our reception for the owner Mr. Matthias Hirsch or contact me on my personal E-Mail: matthias.hirsch@hotel-merkur.com.

The whole Hotel MERKUR-Team wishes you a restful and unforgatable visit in our beautiful Wellness City of Baden-Baden.

Best regards

Matthias Hirsch

 

The following informations will help to guide you and relax! 


Guest Informations A-Z
 

A

Adapter

Your plug of your technical devices doesn´t work in our outlets?  We have the most common Adapter at our reception (9). We can lend it to you for the duration of your stay.

Arrivel
We strive that your room is ready by 2pm.
Please inform us if you want to check in earlier and we try to give it to you if it´s possible at your arrival time.
 
Airport
The closest Airport is " Baden-Airpark ( FKB ) ". 18km from the Hotel.
You´ll get informations online: www.baden-airpark.de or contact our reception.
Further Airports: Airport Stuttgart 110km, Airport Frankfurt/M 170km


ATM
A few banks with an ATM are situated within 3 walking minutes. Ask our reception (9).


Additional Blankets and Pillows
For more comfort we offer you additional blankets and pillows.
Please contact our reception (9).


B

Baby-Bed
For a fee of 19,-€ we´re going to put a Baby Bed in your room.
Please contact our reception (9).

Babysitter
If you need a Babysitter, please let us know in advance (9). Please be aware that we can only arrange an appointment when we know it early enough and when the Babysitter is available.

Bathrobe
Please ask our reception (9) for Bathrobe & Slipper.

Bar
Our Bar „EQUIPAGE“ is located at Kurhaus Baden-Baden, directly next to the world famous Casino and just 3 walking minutes from the Hotel.
International Bands will entertain you with Live Musik in an exclusive Ambience.  
For more informations: ask our reception (9) or go to:  www.equipage.de Opening Hours: Tuesday to Sunday 9pm-4am.


Bed linen suitable for allergy sufferers
Upon request, we will be happy to cover your bed with allergy-friendly bed linen.
Ideally, please let us know in advance of your arrival. Alternatively, please contact our reception.

Breakfast
You can satisfy your cravings at our Breakfast Buffet from Monday to Saturday from
7am-10.30am and Sundays until noon   
The Breakfast Room is situated directly next to the reception.   
If you´d like to eat at your room please let us know until 10pm the evening in advance.

Best-Price-Guarantee
If you book directly on our Homepage we guarantee you the best available price and the best booking conditions.   
Usually our price is always cheaper than compared to other Booking Platforms.
If you find at the same time a cheaper price with the same booking conditions we offer you the same cheaper price with an reduction of 10% while staying in our house.
On top we reward you with a Thank You Gift when you book on our reservation system. You can choose your gift directly while booking.

Bed Sheets
On behalf to our environment we change your bed sheets daily only if you wish so.If you prefer a daily change, please let our reception know.


Copies
Our reception is gladly making copies for you ( 0,10€ / page ).      

Credit Cards
Due to Credit Card Fees we prefer Cash Payments. However we accept  all common Credit Cards: Visa, Mastercard, Diners Club, American Express and JCB.
Besides that you can also pay with your Eurocheck Card ( Maestro ) and Passcode. 

City Tax   
The city of Baden-Baden has a city tax to cover expanses for events and entertainment and to provide and maintain the wellness and treatment facilities. 
Guests who are working or having a training and attendees who are participating in congresses, meetings or courses are exempt from the city tax in that period.
The Hotel charges the guest with the tax and pay it forward to the city.  

Charger
Chargers of the most common Cellphones are at the reception (9) available and are free of charge for the time being.

Casino
The Casino Baden-Baden is located at Kurhaus within 5 walking minutes from the Hotel. 
With its 150 years history it´s the most traditional and one of the most beautiful Casinos in Germany.         
You´ll find informations, opening hours and entry regulations online: www.casino-baden-baden.de or you can ask the reception.

Departure

You´ve got time until noon to get ready and leave your room.
We keep your luggage longer if needed.

Emergency Exits
The emergency exits are marked with direction arrows to the Emergency exit doors.

Emergencies
In case of emergency our reception (9) will assist you or call the following number: Police (0)-110 oder Ambulance service (0)-112.


Event Brochure Baden-Baden          
Our house is in the middle of the old town. You can reach all attractions by foot.
Einen kleinen Stadtplan finden Sie in der Mitte des aktuellen Programmheftes welches in Ihrem Zimmer für Sie bereit liegt und aus dem Sie alle nötigen Informationen über Veranstaltungen, Öffnungszeiten, usw. entnehmen können.
You´ll find a city map in the current Event brochure which is in your room. You´ll also find all necessary informations about Events, Opening Hours, etc.   
Just in case it´s not there or you need a bigger city map, feel free to contact our reception (9).



F

Fax
If you want to send ( 0,30 € ) or receive ( 0,10 € ) a fax our reception will help you.
Our Fax Number is: (+49) (0)7221 / 30 33 33.   

Fire Emergency
In case of an fire emergency please keep your windows and doors closed. An escape plan is situated at the wall in your room. Please leave the building immediately. Don´t use the elevator, please take the stairs instead.         

G
 

H

Hygiene Products
Did you forget your toiletry? A selection of the most common ( toothbrush, disposable shaver, shower cap, etc. ) is available at the reception.

Hospital
The closest Hospital ( 6km ) is Klinikum Mittelbaden Baden-Baden (Balg), Balger Str. 50, 76532 Baden-Baden, Tel. (0) - 07221 91-0. 

I

Internet
You can use our internet for free.
You need a Passcode which you´ll get at the reception. We can also print for you.

 

Iron and ironing board
We would be happy to provide you with an iron or ironing board.
Simply use the order function here or contact our reception (9).


K
   
Key Card.  
Your room key card opens your room and the Entry/Exit door as well.       
By pressing the button on the inside of your door lock, you´ll activate the " Please do not disturb " mode and our house keepers can´t enter your room. While opening your door again this mode will be deactivated..    
After midnight our Main Entrance will be closed. Please leave and enter the side entrance to the parking lot, which you can open with your room key card as well.
Please return the card while checking out. If you took it home by mistake, we would appreciate if you would send it back to us.     

L

Luggage
If you need help with your luggage please contact our reception (9). We gladly store it until your departure.   

Luggage Rack
You don´t have a luggage rack in your room or you need another one? We gladly provide you with it. Please contact our reception (9).

Lost and Found
In case you forgot something, we can send it back to you ( fees may vary ). We keep forgotten items for a 6 months period maximum.

Laundry Service
Laundry that are handed over until 9am at our reception will be ready until noon the next day.
Please use the laundry bag in your wardrobe.


Laundromat 
You can clean your laundry at a Laundromat Service Station. Ask for prices and duration at our reception (9).   

M

Massage
A selection of massages like Classic, Back massage, aromatherapy oil treatment or Ayurveda /Abhyanga massage are available at our cosy Massage Oasis at our Hotel or at your room. Please reserve as soon as possible at our reception.

Mini Bar
All our rooms are equiped with a Mini Bar to fair prices.
Please tell us what you had while checking out.
We appreciate your honesty.

Medical Service
Our reception (9) will inform you which doctor is on duty. You will reach the General Medicine Service under : (0) - 01805 - 192 92-100. For Emergency (!!!) call: (0) - 112 ( 24/7 )

Magazine
Different magazines are available at the reception area. Please put it back after you finished it. Thank you very much.

N

Night Entry/Exit
The main entrance is closed at midnight.
Please use after midnight the side entrance at the parking lot, which you can open with your electronic door key card.
If you have any problems while entering please use the night bell directly next to the side entry.

Nightlife
At Kurhaus, directly next to the famous Casino and within about 3 walking minutes from the Hotel, is our Dance, Music and Cocktailbar EQUIPAGE located.
International Bands will entertain you with Live Music in an exclusive atmosphere.
Doesn´t matter if you like something to drink or you want to make party, the EQUIPAGE is always the right place for it.
For further informations ask our reception or go to: www.equipage.de. Opening hours: Tuesday to Sunday 9pm - 4am.

Newspapers   
We have daily newspapers at the breakfast room for you.
Please ask our service staff.         

P

Parking    
Our Hotel parking spots and our Garage will be available for you for a fee of 14,-Euro / Night.   
If you use our parking it is mandatory to deposit your car keys at the reception.  
By Non-observance we may charge you with a fee.  

„Please do not disturb“   
Our guest rooms will be cleaned daily between 8am-3pm.   
Do you like to sleep in or you don´t want to be disturbed, please hang the " Please do not disturb" sign outside on your door.
Please don´t forget to turn it to " Please clean the room " as soon we are allowed to clean it. 
Please be aware that we can´t clean the room if the sign " Please do not disturb " hangs still at 2pm. Contact our reception (9) if you need clean towels or anything else.
By pressing the button on the inside of your door lock you´ll activate the " Please do not disturb " mode and our House Keepers can´t enter the room. While opening your door again the mode will be deactivated.   

Public Transportation
The next Bus Station " Augustaplatz " is within 2 walking minutes from the Hotel. Our reception will gladly assist you by picking the right line.



Prices
We try hard to keep our prices as low as possible to guarantee our guests the best price performance.
Help us to reduce our costs and save some money right away. 
                                          
- Reservationsystems:  By booking on reservation platforms, the Hotels will be charged with high commisions.
- How you´ll safe money: 
Book directly easy and comfortable on our Homepage. You´ll not even get the best price with our " Best Price Guarantee " but also we reward you with a Thank You gift, which you can choose while booking.
- Credit Card Payments: 
Credit Card Payments cause high fees ( Disagio ) for the Credit Card Institutions and a huge bureaucratic expenditure.
- How you´ll safe money: 
Pay cash and we give you 2% off of your Accommodation. In order to it you reduce immediately your room rate.

Pets
We are animal lovers. But we ask for your understanding that pets are not allowed at our Hotel.

Questionnaire
We always try to improve our services. You can support us by filling out the questionnaire. We appreciate it!
As a special Thank You, we are giving away every year for every filled out questionnaire a voucher for 3 nights accommodation at our Hotel.

R       

Radio 
One Radio station is available on the TV in your room. If you wish we provide you with a Radio for the duration of your stay. Please contact our reception (9).

Rent a Bike
There are 6 Bike Stations ( next to the ÖPNV Bus Stops ) where you can rent a bike to discover the city. The nearest station is within 2 min walking distance from the Hotel situated at "Augustaplatz" next to the Kiosk.
Register online: www.callabike.de, download the APP " Call a Bike " for free or call the Hotline: (0)-069-427277-22 and rent a bike.      
         
Restaurant 
Let us spoil you...You can expect exquisite dishes and nationwide German culinary at our stylish Restaurant "STERNTALER".    
The Restaurant is located directly next to the reception and offers you from Tuesday - Sunday 5.30pm to 10pm hot meals.      
Telephon Number in house: 300 or call: 0049 / 7221 / 30 33 00         

Reception
Our reception is open from 7am - midnight. You can reach us from your room: dial "9". In urgent cases we are there during the night with the same number.

Room Cleaning
The guest rooms will be cleaned daily between 8am and 3pm.
Please be aware that we can´t clean your room if the " Please do not disturb " sign still hangs outside until 2pm.
In case you need fresh towels or anything else, please contact our reception (9).

Room Service
Our Restaurant serves all dishes from the current menu from Tuesday - Sunday between 5.30pm-10pm to your room. Room Service fee: 7,50 €. Please contact our Restaurant: dial "300"

Reviews
If everything was to your satisfaction, we would appreciate when you could spare some time to review us. .It would be a huge help and support for us to keep motivated and keep our prices constant.
The most important Platforms are „Google“ (www.google.de), „Tripadvisor“ (www.tripadvisor.de) and „Holidaycheck“ (www.holidaycheck.de).  
We would also appreciate a review on our Homepage www.hotel-merkur.com : „Reviews“.

S

Safe
All our Guest rooms are equipped with a safe. The Hotel is not liable for valuables that are stored in your room.

Shoe Shine Service
There is a shoe cleaning machine at the reception area to clean your shoes.

Speaker 
Enjoy your own music. All our rooms are equiped with Marshall Bluetooth Speakers. They are free of use. 

Stamps
You can buy stamps at our reception.

Smoking 
Due to the regulations by law, smoking in public areas and in the Non-smoking rooms is prohibited.  
But there are Smoking rooms available.

Sky-TV-Channels
The SKY TV Channels SKY Cinema ( German ), SKY Movie ( English ), SKY German Soccer League and SKY Sports are free of charge.


T

Telephon
The price per unit is 0,30€.
If you´d like to make a call either local, long distance or international, dial the "0" first and after that the number with area code.    
You can reach the reception by dialing „9“.
You´ll find a description with further Telephone numbers, your extension number or international area codes directly next to your phone.      

TV und Radio 

All TV and Radio Channels, including the SKY Channels are free of charge for you.
You´ll find an overview on our separate TV Channel list.


Towels
To safe our environment we only change towels if they are in the bathtub or in the shower.
You´ll get fresh or additional ones at our reception (9).

Tailor Service
Sewing Sets are available at the reception (9). We will handle small repairs between 9am - 2pm in house. Ask for our prices.
For more complicated needlework we provide you with the contact of a tailor. Please ask our reception (9).    



Train Station
The Train Station is about 6km away. You will reach our Hotel with the Bus Line 201, exit the Station „Augustaplatz“ ( during the day every 10min ) Our reception (9) will guide and help you with the Public Transportation System.

Umbrellas 
There are umbrellas available in the reception area or you can ask our reception (9).      

W

Wake Up Call
You can set up a wake up call on your room tablet.   
You´ll find the alert function in Hotel Services on the room tablet.
Our reception (9) gladly assist you with it.


Z