Our beds are suitable for allergy sufferers.

Our rooms are barrier-free.

Deutsche Bank               Pommersche Volksbank    Sparkasse Vorpommern
Tribseer Straße 1            Mönchstr. 24                      Neuer Markt 7-8

You can borrow a bathrobe for a user fee at the reception.

We can provide baby cots fress of charge if required and subject to availability.

Cinestar-Der Filmpalast
Frankenstraße 7
03831 2885-58

city information
Our receptions would like to give you some information.
(see tourist board)

city map
You can get a map of the town at the reception.

car rental
Europcar Autovermietung            AVIS Autovermietung
Werftstr. 6                                    Tribseer Damm 74
18439 Stralsund                          18437 Stralsund
03831 297577                              03831 285844

Check-in, Check-out
Check-in from 15:00 o´clock., Check-out to 11:00 o´clock.

The nearest General practitioner:                            
Frau Dr. Krüger                     
Knieperdamm 81
 03831 308081

Express Check out
Check-in from 15:00 o´clock., Check-out to 11:00 o´clock.
You can pay your room bill before the day of departure

Fire extinguishers can be found on all floors. Please contact the reception in case of fire or emergency of any kind.
escape routes
In case of a fire do not use the lift, but the stairs.

In an emergency at night, please call:
EMERGENCY 110 / 112

flowers, vase of flowers
If required we order flowers for you. Flower vases are also available at the reception

fax service
You are welcome to receive and send faxes. Please contact the reception.

gas station
The nearest petrol stations:

Total-Tankstelle                        Shell-Tankstelle
Greifswalder Chaussee 122    Heinrich-Heine-Ring 7
Entfernung: 2,9 km                  Entfernung: 2,5 km

The nearest hairdresser:
“Graening Friseure”     Salon „Haar“
Heilgeiststraße 69       Mönchstraße 30
03831 288060             03831 293069

HELIOS-Klinikum Stralsund GmbH
Große Parower Straße 47
03831 35-0

The cleaning is done regular till 14:00 o´clock.

Your wireless password is Gast_Hafenresidenz can be used without a password.


key Card    
Please return your key-card at the reception at check-out and payment. Please inform us immediately – for your own safety – if you have lost your key-card. In case of loss, we charge 5,00 € per card.

If you need help with your luggage or if you want to park it tempoarily, you are welcome to ask for help at the reception.

Lost and Found
If you miss or find something, please contact the reception.

Our rooms are equipped with a mini-bar. The beverage and snack prices are on the room. 
Please bear your consumption on your list and pay before you check-out.

You are welcome to use the parking spaces in the hotel area for 14,00 € (April till October) 
11,00 € (November till March) a day. In the case that the parking spaces are occupied, please ask for other parking facilities.

The nearest pharmacy:
Rats-Apotheke, Alter Markt 6, Tel.: 03831/298045

We accept VISA, Master, American Express, Ec-card and EURO in cash.


All of our rooms are non smoking rooms. The disregard attracts a corresponding service fee of € 150.00.

In the roomsafe there is an instruction manual.
If you have questions please contact the reception

You can use the in-house sauna between 4 p.m. and 10 p.m. The fee is € 5,00 per person including extra towels. For your desired sauna time, please register at the reception.

Please ask the reception for information about bus services.

We are happy to order a taxi for you, please inform the reception.

With your phone can you free calls lead to German landlines.
By pressing 0, you get an outside line.
You are directly accessible, among the 03831 28212 plus your room number.

technical problems
If you notice a technical interference, please contact the reception.

Theater Vorpommern
Olof-Palme-Platz 1, Theaterkasse Tel.: 03831 - 2646 0

ticket service
Our reception-team would be happy to assist you ordering your tickets.

Please contact the reception, when you need require additional hygiene items. (for example: Dental care kits, shaving set, soap, shower cap)

tourist board
Tourismuszentrale der Hansestadt Stralsund
Alter Markt 9
03831 2469-0

All of our rooms are equipped with a TV. You can find the remote control at the desk.
Vouchers are available at the reception .


walking tours, bicycle tours
siehe Tourismuszentrale
see tourism center

wake up call
Auf Wunsch steht Ihnen unser Weckdienst zur Verfügung.
Tell the reception the time you want to wake up.