Service-guide
allergic
Our beds are suitable for allergy sufferers.
accessibility
Our rooms are barrier-free.
bank
Deutsche Bank Pommersche Volksbank Sparkasse Vorpommern
Tribseer Straße 1 Mönchstr. 24 Neuer Markt 7-8
Bathrobe
You can borrow a bathrobe for a user fee at the reception.
cot
We can provide baby cots fress of charge if required and subject to availability.
cinema
Cinestar-Der Filmpalast
Frankenstraße 7
03831 2885-58
city information
Our receptions would like to give you some information.
(see tourist board)
city map
You can get a map of the town at the reception.
car rental
Europcar Autovermietung AVIS Autovermietung
Werftstr. 6 Tribseer Damm 74
18439 Stralsund 18437 Stralsund
03831 297577 03831 285844
Check-in, Check-out
Check-in from 15:00 o´clock., Check-out to 11:00 o´clock.
doctor
The nearest General practitioner:
Frau Dr. Krüger
Knieperdamm 81
03831 308081
Express Check out
Check-in from 15:00 o´clock., Check-out to 11:00 o´clock.
You can pay your room bill before the day of departure
extinguisher
Fire extinguishers can be found on all floors. Please contact the reception in case of fire or emergency of any kind.
escape routes
In case of a fire do not use the lift, but the stairs.
emergency
In an emergency at night, please call:
EMERGENCY 110 / 112
flowers, vase of flowers
If required we order flowers for you. Flower vases are also available at the reception
fax service
You are welcome to receive and send faxes. Please contact the reception.
gas station
The nearest petrol stations:
Total-Tankstelle Shell-Tankstelle
Greifswalder Chaussee 122 Heinrich-Heine-Ring 7
Entfernung: 2,9 km Entfernung: 2,5 km
hairdresser
The nearest hairdresser:
“Graening Friseure” Salon „Haar“
Heilgeiststraße 69 Mönchstraße 30
03831 288060 03831 293069
hospital
HELIOS-Klinikum Stralsund GmbH
Große Parower Straße 47
03831 35-0
Housekeeping
The cleaning is done regular till 14:00 o´clock.
internet
Your wireless password is Gast_Hafenresidenz can be used without a password.
J
key Card
Please return your key-card at the reception at check-out and payment. Please inform us immediately – for your own safety – if you have lost your key-card. In case of loss, we charge 5,00 € per card.
luggage
If you need help with your luggage or if you want to park it tempoarily, you are welcome to ask for help at the reception.
Lost and Found
If you miss or find something, please contact the reception.
M/N/O
mini-bar
Our rooms are equipped with a mini-bar. The beverage and snack prices are on the room.
Please bear your consumption on your list and pay before you check-out.
parking
You are welcome to use the parking spaces in the hotel area for 14,00 € (April till October)
11,00 € (November till March) a day. In the case that the parking spaces are occupied, please ask for other parking facilities.
pharmacy
The nearest pharmacy:
Rats-Apotheke, Alter Markt 6, Tel.: 03831/298045
payment
We accept VISA, Master, American Express, Ec-card and EURO in cash.
Q/R
smoke
All of our rooms are non smoking rooms. The disregard attracts a corresponding service fee of € 150.00.
safe
In the roomsafe there is an instruction manual.
If you have questions please contact the reception
sauna
You can use the in-house sauna between 4 p.m. and 10 p.m. The fee is € 5,00 per person including extra towels. For your desired sauna time, please register at the reception.
transport
Please ask the reception for information about bus services.
taxi
We are happy to order a taxi for you, please inform the reception.
telephone
With your phone can you free calls lead to German landlines.
By pressing 0, you get an outside line.
You are directly accessible, among the 03831 28212 plus your room number.
technical problems
If you notice a technical interference, please contact the reception.
theater
Theater Vorpommern
Olof-Palme-Platz 1, Theaterkasse Tel.: 03831 - 2646 0
ticket service
Our reception-team would be happy to assist you ordering your tickets.
toiletries
Please contact the reception, when you need require additional hygiene items. (for example: Dental care kits, shaving set, soap, shower cap)
tourist board
Tourismuszentrale der Hansestadt Stralsund
Alter Markt 9
03831 2469-0
TV
All of our rooms are equipped with a TV. You can find the remote control at the desk.
voucher
Vouchers are available at the reception .
U/V
walking tours, bicycle tours
siehe Tourismuszentrale
see tourism center
wake up call
Auf Wunsch steht Ihnen unser Weckdienst zur Verfügung.
Tell the reception the time you want to wake up.
X/Y/Z