Information from A to Z
To acquaint you with the most important hotel features, we have compiled a concise alphabetical list of several items:
Allergy sufferers
For allergy sufferers we have anti-allergen pillows and blankets. For more information please contact the reception.
Arrival / departure
On the day of your departure, you may use your room up to 11:00 a.m. Also, we appreciate your understanding that rooms are usually not available before 03:00 p.m. Please return your key cards (room card) to reception upon your departure. For lost key cards, there is a surcharge of: € 4.00.
Activities
With the Xund & Fit activity programme in our region, you can take part in great activity programmes free of charge. In winter for example snowshoe hikes, after ski yoga, trial ski tours and many other programme points await our guests. Or experience soothing yoga classes in our new yoga room (in the Vis a Vis). For more information, please contact us at reception.
In summer you experience great hikes with our hosts. And also in summer there are great offers such as guided e-bike tours, herbal walks, golf taster courses and many more activities.
Baby Care
To activate our in-hotel baby monitors, please see reception. It is a great way to enjoy your holiday care-free and relaxed.
Banks / Cash point (ATM)
“Raiffeisenbank St. Johann” in St. Johann next to the tourist board office (Tourismusverband).
Ing. - Ludwig-Pech-Straße 1
5600 St.Johann im Pongau
phone +43 (0) 6412 61610
You will find an ATM at the gondola station in Alpendorf - it is opened 24 hours a day.
Bathrobes & towels
These are provided in the wellness bag in your room. Please bring them back to your room after visiting our wellness area. Thank you! Housekeeping is responsible for providing you with fresh, clean towels every day. If you rehang your towels on the rack, we will assume that you want to reuse them again. If you leave them on the floor, we will replace them with new, clean towels. If you need more towels, please inform us at the reception or via housekeeping.
Bathing regulations
Please note our bathing rules, which you will find in our digital guest folder (WELLNESS & SPA).
Cancelling a dinner reservation
If you plan to go out to eat during your stay, please inform reception in the morning. We will be happy to credit your bill with € 16.00 per adult.
Children‘s Club
summer & winter: 09:00 a.m. - 12:00 a.m. and 03:00 p.m. - 08:30 p.m.
We offer daily childcare (aged 3 and over).
Children's world & leisure room for teenagers
Children's world (in the basement)
- games
- slide & climbing tower
- ball pool
- childcare (aged 3 and over)
Teens- & fun room (in the 2nd basement)
- foosball
- table tennis
- airhockey
- multigame table fun4four
Thank you for taking care of the play equipment and quiet behaviour. After 10 pm, you may only stay in the teens room with the authorisation of a supervisor.
Clothes horse
If required, you are welcome to borrow a clothes horse from us, please contact our reception team for that.
Deposit in the house
You are also welcome to pay a deposit in cash, by bank transfer or by card during your stay.
Diet, food combining diet, gluten-free meals & intolerances
We are happy to offer a customised menu that suits your dietary needs, including diets based on food combining. Please inform your waiter or the reception of your dietary needs.
Drinking water
Enjoy the pure mountain spring water from the pipes.
Doctors
Please note: Dial the “0” button, then number without area code!
Emergency doctor Tel. 144
Dr. Quehenberger Tel. 43970
Dr. Walcher Tel. 20915
Dr. Hruschka-Kaml Tel. 6353
Dr. Zerza Tel. 4030
In case of emergency, please dial “9” to reach the reception.
Emergency telephone number
Fire brigade 122
Emergency medical service 141
Police 133
International emergency Ambulance 144
telephone number 112
Mountain rescue 140
In-house 9
Evaluation
We rely on your honesty and openness for our ability to constantly improve our service. Please take the time to candidly complete the questionnaire which we will send you by email after your departure. We strive constantly to identify areas for improvement in this way. Thank you very much!
Extras
(eg. drinks, wellness treatments, etc.)
These charges will be billed to your room and calculated together with the final bill by the reception at the end of your stay. We kindly request that you double-check and sign all receipts. We cannot make any later adjustments
to receipts which have not been signed. Thank you for your understanding! Naturally, you may also pay the waiter in cash.
Excursions / Sightseeing Tours
Ample information on hikes, excursions, and attractions is available at the reception. Of course, we are happy to be of assistance and provide ideas during the planning of your trips.
Fire alarms, fire escapes, and emergency exits
Fire brigade’s telephone number: 122 or by dialling 9. From every floor, marked routes and staircases lead outside. The hotel is monitored by an automatic fire alarm system. In the event of a fire, the alarm will sound! PLEASE DO NOT USE THE LIFT / ELEVATOR IN THE EVENT OF A FIRE. Please make a note of the emergency exit route posted in your room! The emergency exit routes are marked by the international standard green, illuminated pictograms. In the event of an emergency, please inform reception (tel.: “9”). Fire extinguishers are located in every hallway and on every floor.
Fitness room
Fitness and gymnastics room, open from 7 am to 10 pm. For safety reasons, children under 15 years of age are not allowed to enter the fitness room without being accompanied by a parent.
Flowers
Are you planning a celebration, or just want to surprise a loved one? Inform reception of your flower bouquet order, preferably one day in advance, and we will be happy to enliven your breakfast or dinner table with fresh blooms.
Guest card in summer
You receive your guest card from us at the reception. Herewith you receive discounts at numerous local attractions.
Heating
You can individually adjust the temperature of your room with the thermostat. The heater will automatically shut off if the window or balcony door is opened. For this reason, please ventilate the room briefly if necessary. Do not rotate the heating element itself! Please do not hesitate to ask our reception if you require assistance of any kind.
Hiking
Experience the variety and majesty of the Salzach Valley and its Alpine scenery! Use the convenient gondola lift for fun outings in the mountains. We will happily lend you hiking poles at no extra costs. The reception provides hiking maps (charge applies) and information on the best routes and destinations.
Hiking shoes
A washing area for hiking shoes is located at the exterior entrance to the panorama terrace! If you have need to store your hiking shoes, you may use the ‘Shoe & boot room’ on the basement level of the hotel.
Hotel bar and lobby
A place to linger and while away a pleasant evening. Night owls tend to linger into the wee hours in the cosy atmosphere of our hotel bar, anno`65. With music, cocktails & much more.
Hotel bill
We kindly recommend that you settle your room bill on the evening before your departure, so that your last day with us is as relaxing as possible. Payment can be made in cash (€), by EC Card, VISA or Euro/Mastercard. Please note, outside of your own country, your EC Card carries a limit of € 1,000.00 to € 1,500.00 each day! In the case of delayed arrival or for early departure, you will be charged according to the applicable legal conditions of the Austrian Hotel Contract Conditions.
Hotel entrance
The main entrance is closed at 11 pm, but you are welcome to come and go whenever you like. Your room card will open the main door at any time throughout the night.
Hotel newspaper
You will find the daily edition of the “Berghöfler” paper on your breakfast table, full of up-to-date information about the hotel, activities, the town, and the surrounding area.
Indoor Pool
Here we welcome all our guests - even the youngest ones - to our family indoor pool on the ground floor, which is heated to a pleasant 30°C.
Opening hours: 07:00 a.m. to 08:00 p.m.
Laundry- and ironing-service
Our hotel offers you a laundry- and ironingservice. For further information regarding procedures and prices, our reception team will be happy to help you.
Lost properties
Something missing? Please inquire immediately at the reception for your lost item. If you find anything in the hotel which has been misplaced, we request you to kindly bring the item to reception.
Luggage
For luggage service, please contact our reception (tel.: “9”). Please feel free to enjoy our wellness facilities on the day of your departure as well. We will be happy to load your luggage into your car, or keep it for you in our luggage room while you enjoy the spa.
Mealtimes
Breakfast from 07:30 a.m. to 10:30 a.m.
Dinner is served from 06:30 p.m. to 08:30 p.m. Please arrive in the restaurant during this time.
The kitchen serves freshly prepared items from 11.30 am till 9.30 pm daily (a la carte / for a fee)
Minibar
We will be happy to stock your minibar to meet your special request. You will find the drink prices in our digital guest folder.
Mobile phones & chargers
For all of our guests seeking peace and relaxation, please use your mobile phones in low volume in all dining halls as well as in the wellness and spa area. Thank you for your understanding. Chargers can be borrowed at the reception (depending on availability).
Newspapers & magazines
You can borrow current newspapers opposite the reception. We will also be happy to have your favourite paper available for you each morning. Please inform reception of your need.
OPENING TIMES
Hotel Berghof
Summer 2024 closed due to renovation work.
Winter 2024/2025
29 November 2024 until 27 April 2025
REOPENING DECEMBER 2024 - WITH MANY HIGHLIGHTS:
- adults only rooftop spa with 360°C panoramic view, infinity pool, new relaxation rooms & panorama sauna
- redesign of the panorama terrace and extension of the restaurant fora calm and special atmosphere
- new buffet area for more space and even more quality for a great breakfast and culinary highlights
- new, first-class, suites for more space & relaxing hours, some with their own sauna or bathtub on the balcony
Packed lunch Planning a hike, or need something to tide you over on a long trip home? We are happy to provide a packed lunch for you, at a cost of € 8.50. The lunch includes: sandwich, drink, fruit, and something sweet. Please inform reception of your need. Tel. 9.
Pets
Please feel free to bring your pet. However, they may not accompany you into the dining rooms and restaurant, the beauty and wellness area, the outdoor garden, or the fitness room. We also kindly request that you refrain from taking your pet out for nature‘s call in the direct area around the hotel. We appreciate your understanding. Please note that we will add a small charge for cleaning costs for pet, not including pet food, of € 20.00 per day.
Pharmacist
The pharmacy, “Anna Apotheke”, is located in St. Johann on the main street through town (tel. 5665). We are happy to inform you about weekend and bank holiday hours at the reception.
Post
You can drop off your post at the reception. Postcards and stamps are also available at the reception.
Priority reservation
We offer priority reservations for your booked room category and time. Do not forget to arrange your next reservation with our reception before your departure!
Railway station – Train and bus connections
The nearest train station is located in St. Johann im Pongau, where we will be happy to pick you up with our free hotel shuttle service. We are always happy to provide information on train and bus schedules.
Reception
Our front office is open from 7.30 am to 10 pm. During this time, we are always available to answer enquiries you may have and to address individual requests. You can reach reception by dialling 9.
Restaurant
Moments of pleasure in one of our 4 dining restaurants
in style. - in the Panorama
informal - in the Glückskind
timeless. - in the Berghöf'l
refined. - in the Medusa
Our a la carte restaurant is open daily from 07:30 a.m. to 10:00 p.m. You can reach the restaurant on tel. no. 600.
Roof Top Spa
Our Roof Top Spa (adults only) is located on the 5th floor with a fantastic panoramic view of the mountains. Relax in our infinity pool, the BergBlick sauna (90°C) or in one of the two relaxation rooms WolkenNest or GoldStück.
Loungers are also available in our indoor lounge and on the BergKulisse terrace.
Opening hours:
Infinity Pool: 7:00 to 21:00
Sauna BergBlick: 12:00 to 21:00
Rooms / Protective devices for children
The reception can provide power point covers for your room. In addition, all of our hair dryers are provided with child locks. The button is located on the holder and the hair dryer!
Room key card
Simple, comfortable, and absolutely safe. The modern chip-card is more than your new room key. Best of all, your chip-card works by simply inserting it in the slot. For lost key cards, there is a surcharge of: € 4.00. Please note that your chip-card should be kept away from any mobile phone or magnets, because they may delete data and cause the card to stop functioning.
These are the most important uses for the chip-card:
• Key to your hotel room
• Switch for enabling the electricity in your room
• Key for entrance to the hotel at night
• Wellness & spa
• Ski room
Safe / Valuables
We accept no liability for any valuables or cash which are not stored in the safes we provide. You can take advantage of the safe located in your room for the duration of your stay. The general insurance conditions apply.
Sauna world
Open from 14:00 to 20:00 with 5 different saunas. Our sauna area is a nude and relaxation area without exception and is reserved exclusively for adults (aged 15 and over). Out of consideration for other guests, we ask you not to reserve any loungers or take photos. Please adhere to the sauna bathing regulations (see under BERGHOF WELLNESS & SPA).
Swiss stone pine sauna and steam bath available from 10.00 a.m. on request (please let reception know). Our guided sauna infusions take place from Tuesday to Sunday at 4:30 pm and 5:30 pm.
Sauna temperature:
Finnish sauna: 90°C
Swiss stone pine sauna: 80°C
Sanarium: 60°C
Infrared cabin: 45°C
Steam bath: 40°C
Whirlpool: 34°C
NEW! Our sauna BergBlick (adults only) on the 5th floor with TOP panoramic view over the mountains:
open from 12:00 to 21:00
Temperature: 90°C
Ski and shoe rooms
Please, under no circumstances, should you enter your room with your ski boots, skis or snowboard. You are welcome to use our new and heated ski depot in the vis-á-vis.
Ski pass
Ski passes from 1 day to 7 days are available at the reception. Lift passes for durations greater than 8 days can only be obtained at the lift kiosk, because a photo is required. Also, cancellations of lift passes can only be made at the lift kiosks.
Upon departure: Key cards must be returned to reception on the day of your departure (payment of the bill). In the event of failure to do so, a card fee of € 3.00 will be applied per card.
With the new online early booking system you have the chance to secure your ski pass at a lower price than the box office price. The earlier you book, the cheaper the ticket!
Smoking
Thank you for enjoying your cigar, cigarette or pipe only in the designated area in the hotel - the hotel is run as a non-smoking hotel. In the stylish "Salettl" smoker's lounge (with Digital-Flat-TV incl. SKY) you can make yourself comfortable with your tobacco products - also in the lounge area on the terrace. All rooms and suites are non-smoking.
Solarium (standing and bed)
The solariums (from 18 years) are located in the basement next to the entrance to the beauty area. You can get tokens for activating the solariums at the beauty or hotel reception (for a fee). We would be happy to add the costs to your room.
Taxis in St. Johann – Alpendorf:
• Kulterer, Tel. 06412/8588
• Hippolt, Tel. 06412/8686
• Wimmer, Tel. 06412/6245
Telephone
You can call home directly from your room. Dial “0” to reach the outside line, then dial your country code and telephone number without including the “0”. One unit of telephone use costs € 0.26. Upon request, we will be happy to provide you with a list of all calls made from the room. Calls within the hotel are free. You only need to dial the room number to reach another guest in the hotel.
Internal numbers:
Reception 9
Beauty reception 500
Restaurant 600
Information 118877
For all emergencies (outside) 0-112
Commonly used country codes:
0049 Germany
0033 France
0041 Switzerland
0039 Italy
0031 Netherlands
0044 Great Britain
You can be reached at the following number: 0043(0)6412/6181 + the number of your room
Television
Every room is equipped with a Digital-Flat-TV having cable programme and Sky. You can find TV programmes with the "List" button on your zapper. Find out what television has to offer with the "Guide" button on your zapper. Please take advantage of our in-house information channel as well.
Treatments & massages
Our treatments and massage department is located in the basement directly
at the entrance to the wellness area. Treatments with top brands such as
Vagheggi and [comfort zone]. Please arrange appointments with the
beauty reception, tel. 50
Umbrellas
Umbrellas are available at the reception.
Video surveillance
The hotel is equipped with a video surveillance system.
Vouchers
On our website or using our digital guest folder, you can browse around the clock in our voucher offer, purchase them as a gift immediately and personalize with an individual greeting message. Of course, the ladies from the reception will be glad to help you.
Wake-up call
You can arrange a wake-up call by dialling our service from your room phone: Pick up the phone, dial “*46” (star 46), and key in the time you wish
to be woken up as four digits. For example, for 8:30 am, dial “0830”. Delete the wake-up call by dialling “#46” (hash key 46).
Wireless Internet
WiFi is available throughout the whole hotel for free.
In closing
Occasionally, a room may be lacking something which we do not notice quickly enough ourselves. We greatly appreciate your assistance in informing us promptly so that we may address the issue. Thank you very much in advance!
Criticism is accepted just as gladly as praise. We always have an ear to lend for your needs and concerns, and will be happy to assist you at the reception if anything at all goes differently than you expected! We enjoy solving problems both great and small, once and for all! Thank you very much!
For any additional needs you may have, we are always happy to help you at the reception (DD 9)!