Hotel A - Z

Dear guests,

we welcome you to our hotel.
You can find all the important information at a glance here.

If you have any questions or need something, feel free to ask our reception staff.

We have our diasabled-friendly rooms on the ground floor and in the basement, reachable by lift, is our disabled-friendly toilet.

The next airport is in Güttin. Der nächste Flugplatz befindet sich in Güttin. There you can book sightseeing flights over the island. Find more information here:

You find an ATM to withdraw money in our entrance hall.


Baby Bed   
On request, we can provide a baby bed for your stay.

Our banquet representee advices and informs you about the execution of meeting, seminars and festivities.
Send your request to:

Bath Heater   
Please note that the bath heater turns off after 3 hours automatically.

Bath Robes   
and sauna towels for your stay can be picked up in the wellness oasis “Aléa” for free.

You can rent e-bikes for your tour here.

Bus Connection   
The bus stop “Bergen Ringstraße” is about 50 metres from the hotel. All lines and their detailed schedule can be found here.


Car Rental    
In Bergen auf Rügen you find the following car rentals:

Europcar    Telephone: 03838 / 25 42 80
Sixt                   Telephone: 03838 / 20 30 983

Car Service   
A variety of car workshops can be found here.

Charging Devices   
for your mobile can be borrowed at the reception.

Charging Station  
You can charge your e-car in our underground parking. Please note, we charge € 15,00 per day for the usage.

Check In
Your room is available from 3 p.m. Please use our online check-in and fill out the digital registration form before your arrival.

Church Service   
You find the dates for church service here.

Credit Card    
We accept American Express, Visa, Mastercard, debit card and PayPal (


We ask you to leave your room until 11 a.m. for the next guests. You can arrange a later departure at the reception or with your room tablet. We charge € 10,00 per hour for a late check out.

Diet Cuisine
Should you need a special cuisine, feel free to ask our chef. He gladly advices you.

Call the 116 117 to get information about medical on-call services or look them up here.

Dreamwater Lounge    
The Dreamwater Lounge is a combination of warmth, massage and the stimulating effect of water.
It doesn’t matter if you suffer from back pain or too much stress or just want to relax. We charge € 8,00 for the 15-minute-treatment. You need a wristband for access, which you can get at the reception.


You can store and charge your e-bikes in our underground parking. Don’t take the battery to your room. You can also rent e-bikes here.

The electricity supply throughout the entire hotel is 240V. The main switch is next to the room door. Should you need an international adapter, you can borrow one at our reception.

We have seasonal changing entertainment in our bar „Störtebeker“, with live music, disco or other events. You find all current dates on our website

The main entrance is open 24 hours.


You can find the ferry connections of the “Weiße Flotte” here. Our reception staff informs you about all other ferries.

Fire Extinguisher 
are on every floor, you find the exact locations on the escape plan.

First Aid    
Our employees are trained first responder. Since painkillers are pharmacy only in Germany, we can’t hand the out to our guests. Our defibrillator is located in the reception hall, which enables even laypersons to care for persons suffering from heart disease in an emergency. As soon as the emergency case is opened, a mobile voice connection to the emergency call center is automatically established. Until the arrival of the rescue service, the first aider thus has his hands free and can follow the instructions of the rescue control center.

Please place your order 24 hours in advance. We charge a service fee of € 3,00.

Found Object 
We store found objects for 6 months. On request, we can send your found objects to you. The guest bears the postage himself.

We charge € 15,00 per day for our underground garage. Our reception staff unlocks your key card accordingly.

Gas Station   
The next gas station is OIL and about 150 metres from the hotel. The following brands can be found as well:

Restaurant Orchidee breakfast    06.30 a.m. – 10.30 a.m.
Restaurant Orchidee à la carte    12.00 p.m. – 09.30 p.m.
Bar Störtebeker / Terrace             from 02.00 p.m.

Gift Voucher   
You can buy gift vouchers with a personal dedication on our website

Grocery Store    
You find different grocery stores in Bergen. ALDI, EDEKA and REWE are about 15 minutes walk from the hotel.

Our guest-PC is in our lobby right next to the restaurant. It doesn’t require login data. Print data can be send to the reception. 

Our gym is on the ground floor and is accessible between 08:00 a.m. and 10:00 p.m. with your room card. We offer a variety of sports equipment for free usage.


You can find an overview of Bergens hairdressers here.

Hair Dryer 
Your bath room has a hair dryer. Please note that the switch on the bracket has to be turned on as well.

In addition to our rich breakfast, you can enjoy a tasty dinner as part of our half-board arrangement - either from the buffet or as a three-course menu (at the chef´s choice) consisting of a starter, main course and dessert. Drinks are charged separately. Price per person and day: €29.00.

The SANA-hospital with emergency room and dialysis station is in the centre of Bergen. (Calandstraße 7, Phone: 03838 / 390)

Hotel Bar    
Our bar is next to our restaurant and opens 2:00 p.m. There you can enjoy a cold beer, a glass of wine or fruity cocktails. We charge additional € 2,60 for room service-orders.

Do you need an additional pillow, a blanket or towel? Please use our request form.

Hygiene Products
You can get hygiene products at the reception if necessary.

You can settle your bill quickly and conveniently via a payment link. We will then send you the invoice by email.




If needed, we wash and iron your clothes for you. When you turn them in before 09:00 am, we can return them the same day (except weekends). A price list and laundry bags can be found in your closet. Textiles for chemical cleaning are cleaned external.

Luggage Service    
We gladly help you with your luggage. Please inform the reception.

Luggage Storage    
We store your luggage before or after your stay in our luggage room. Please contact the reception.


Our hotel has 5 daylight, functional and friendly equipped conference rooms for up to 300 persons. Mobility and flexibility mark the action areas. Please contact our banquet department at the phone number 784.

The water bottles on your desk are a gift from us and thereby free. We don’t fill the minibar in the rooms. Beverages can be bought at the reception. You can use the minibar as a fridge.

You can buy a variety of newspaper at the reception. Or simply use the free online newspaper on our tablets.



Packed Lunch    
We can put together packed lunch for you (small € 12,50 / large € 18,50). Please order a day in advance.

Parking next to the hotel is free. We charge € 15,00 per night for our underground parking.

Your pets are welcome to us. We charge € 18,00 per day and pet. Please note, that we don’t allow pets in our gastronomic facilities. Dogs have to be lead on a leash in the hotel. Our 5 "pet rooms" are located on the ground floor. We accept only one pet per room.

The next pharmacy is about 5 minutes from the hotel. You find the “Vita Apotheke” in the Stralsunder Straße 16 (phone +493838 / 25 41 68).

We gladly copy or scan your documents for you. Price: € 0,20 per copy.

We can offer a variety of pillows to you. Please use our request form.

Play Corner   
We have a play corner for children on the first floor.

You can post your letters and post cards in the mailbox in our lobby. Our reception also sells stamps.

Post Cards   
You can buy picture postcards of the hotel and the island at the reception. Or you can send a digital greeting card here.

We want to know if something disgruntles you. Our staff at the reception always has a friendly ear for you.



You can listen to over 6000 radio stations with your tablet.

The reception is open 24 hours. Our staff is always there to answer your questions and offer advice.

Our restaurant Orchidee offers regional foods. We charge € 6,50 per room service-order. Please dial 518.

Rügen Tour
You can get to the sights of the island by Bus. There are different day tours offered.


You find a safe in the wardrobe of your room.

Our sauna world has a steam sauna with 45°C, a Finnish sauna with 90°C and an infrared fit and health cabin (natural deep heat), here you can relax at a pleasant 60°C. You have access to the sauna area daily from 08.00 - 22.00 o'clock with your room card. Please note that the Finnish sauna requires a heat-up time of 25 minutes. 

Service Flat Rate   
We declare our breakfast as service flat rate with 19% VAT. Also included are wi-fi, parking, gym, sauna and free calls within Germany. The service flat rate is 15% of the overnight rate.

Sewing Kit  
You can get a sewing kit for small reparations at the reception.

Shoe Shine Machine    
You find a machine to clean your shoes on each floor next to the lift.

are available at the reception or from the housekeeping.

We are a no-smoking-hotel. You can smoke in the marked areas only. You can buy cigarettes in the basement (next to the guest toilet). Should you smoke in your room, please note that we charge € 120,00 as cleaning fee for that.

You find a variety of souvenirs like amber jewellery, sea buckthorn products and chalk manikin in our showcases in the atrium.

Sun Terrace   
The entrance to the terrace is in our bar „Störtebeker“. There we serve coffee, cake or ice cream on good weather.

Swimming Pool   
We have swimming pools in Sellin (
AHOI Rügen Bade- & Erlebniswelt), in Binz (IFA-Ferienpark) and Neddesitz (Erlebniswelt SPLASH).


Table Reservation  
You can book your table online or directly in our restaurant.

We provide fast and reliable taxis.
Taxi call for Bergen auf Rügen: +493838 / 25 26 27 & +493838 / 31 39 39

Press „1“ to call within the hotel or use the speed dials buttons. Otherwise, you can put in the number as usual. Calls on German landline are free.
Calls into the mobile network are not possible.

Ticket Service   
We can buy your ticket for the Ozeaneum, National park Jasmund, Weiße Flotte or Naturerbe Zentrum. Our reception staff can also give you information about them.

We change your towels on request daily. Please use our request form.

Train Connection  
Current information about train connections can be found here:

Umbrellas can be rented at the reception. Please note that we need a € 10,00 deposit.



Wake Up Calls  
Wake up calls can be scheduled on the tablet under "Weckruf".

Wellness Appointments    
The wellness oasis „Aléa“ is on the ground floor. It offers you a variety of massages and treatments. Our trained beauticians offer advice at the phone number 524. Appointments can be booked online here:

For internet access in your room and our public areas, connect to the „Parkhotel“ network. Accept the ToS there and log in for free.

Stralsunder Chaussee 1
18528 Bergen
phone: +49 (0) 3838 / 815-0